Privacy Policy

Last updated: January 15, 2025

Your privacy is of the utmost importance to us. This Privacy Policy explains how Reclaim ("we" or "us") collect, use, and disclose information about you when you access or use our mobile application and related services (collectively, the "Services"). We understand the sensitivity of the trauma recovery journey, and we are committed to creating a space that is both safe and respectful of your personal information.

We may change this Privacy Policy from time to time. If we make changes, we will revise the date at the top of the policy and, in some cases, we may provide you with additional notice.

Collection of Information

Information You Provide to Us

We may collect information when you register for an account, participate in interactive features, or communicate with us. The information you provide may include:

  • Account Information: Your email address, which we collect solely to create and manage your account.
  • Support Communications: Information you provide when you contact us for customer support.

Information We Collect When You Use the Services

When you use the Services, we collect the following information to provide you with personalized insights and app functionality:

  • App Usage Data: Information about your app interactions, feature usage, and patterns to generate your personalized dashboard insights and progress tracking.
  • Account Data: If you create an account, your app data is securely stored to sync across your devices and maintain your progress.
  • Technical Information: App version, device information, and performance data to ensure optimal app functionality.

How We Handle Your Personal Data:

  • Your data is processed automatically by our systems to generate insights and feedback
  • No human team members view or access your personal content
  • All data is stored securely using industry-standard security measures

We use Supabase, a secure cloud database service, to store your account data when you choose to create an account for device synchronization.

Use of Information

We use the information we collect as follows:

  • Generate Personalized Insights: To automatically analyze your app usage patterns and provide you with meaningful feedback on your healing journey through your dashboard.
  • Account Synchronization: To securely sync your data across devices when you create an account, ensuring your progress is preserved.
  • Provide and maintain the Services: To create and manage your account, provide customer support, and ensure app functionality.
  • Improve the Services: To identify and repair errors, enhance performance, and develop new features based on aggregate, anonymized usage patterns.
  • Communicate with you: To send you transactional messages, account notifications, and customer service responses.
  • Legal compliance: To comply with applicable laws and protect our rights and the rights of our users.

Your personal content is processed automatically by our systems - no human team members view your individual data.

We do not send marketing emails unless you explicitly opt in.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Disclosures of Information

We may disclose information about you in the following limited circumstances:

  • Service Providers: With trusted third-party service providers, including Supabase (our secure database provider), who assist us in operating our app and providing customer support. These providers are bound by strict confidentiality agreements.
  • Legal Requirements: If required by law, court order, or to protect our rights and the safety of our users.
  • Business Transfers: In connection with any merger, sale of assets, or acquisition of our business.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored securely using Supabase, which provides enterprise-grade security including:

  • Secure data transmission and storage protocols
  • Access controls and authentication measures
  • Automated backups and disaster recovery systems

However, no method of transmission over the internet or electronic storage is 100% secure.

Your Privacy Rights

You have the following rights regarding your personal information:

  • Access: Request information about the personal data we have collected about you.
  • Correction: Request correction of inaccurate or incomplete personal information.
  • Deletion: Request deletion of your account and personal information from our systems.

To exercise these rights, please contact us at the email address provided below.

Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

International Users

If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

📧 Email: myreclaimjourney@gmail.com