Privacy Policy

Our promises to you

• We never sell your writing, and we never send it to advertisers.
• We tell you what we collect and why, in plain words. When we use a technical term, we explain it.
• We tell you what we share with Meta to measure our ads, including what still goes to Meta if you say no to tracking.
• You can delete your account in the app at any time.
• If something here is unclear, you can email us at support@myreclaimjourney.com.

The short version

• Your personal content stays private. Your journal entries, goals, health information, and anything else you write or record in Reclaim are never sent to Meta (Facebook), to RevenueCat's advertising integrations, or to any advertiser.
• Your private writing is protected. Your journal entries, event notes, and tag labels are scrambled on your device before they are stored, so they are not kept as readable text. Our database provider, Supabase, encrypts all stored data. Access to stored data is strictly limited.
• How we measure our ads. We measure which of our ads help people find Reclaim. To do that, we share some device and purchase information with Meta: device and advertising identifiers, your IP address, app install and app open events, and subscription events such as trial starts, purchases, and renewals.
• You have choices. On iPhone, we only collect your advertising identifier (IDFA) if you tap Allow on Apple's tracking prompt. If you say no, some device and purchase information still goes to Meta: install, app open, trial, purchase, and renewal events, with your IP address, your IDFV, and an anonymous ID created by Meta. On Android, you can reset or delete your advertising ID in your device settings. Details are below.

Information We Collect

Information you give us

When you create an account or contact us, we may collect:

• Account Information: Your email address. We use it only to create and manage your account.
• Support Messages: What you tell us when you contact support.

Information we collect when you use Reclaim

We collect information for three reasons: to give you your own insights and progress, to keep the app working well, and to learn which of our ads help people find Reclaim. Here is what that includes.

• App Usage: How you use the app and its features. We use this to create your personal insights and progress tracking.
• Account Data: If you create an account, we store your app data securely so it can sync across your devices and keep your progress.
• Technical Information: App version, device information, performance data, and crash reports. We use this to keep the app working well.
• Device and Advertising Identifiers: Identifiers linked to your device. These include an anonymous ID created by Meta, your device's advertising identifier where available (on iPhone, the IDFA, only if you allow tracking; on Android, the advertising ID, also called AD_ID), and other device identifiers.
• App Install and App Open Events: The fact that the app was installed or opened.
• IP Address: Reclaim receives your IP address, the internet address your device uses to connect. We send it to Meta with purchase events to measure our ads. It is not hashed (scrambled) when sent, so we treat it as personal information.
• Hashed App User ID: A scrambled (hashed) version of the ID our subscription system gives your app account. We do not send your email address to Meta.
• Purchase History: Subscription events such as trial starts, purchases, and renewals. We do not receive your full payment card details. Apple or Google handles payments.

Information we collect on our website

When you visit myreclaimjourney.com, we use Google Analytics to understand how people use the site. Google Analytics uses cookies and similar technology to collect information such as the pages you visit, how long you stay, your browser and device type, and your general location based on your IP address. We do not use the Meta Pixel (Meta's website tracking code). See "Website and Cookies" below for your choices.

How we protect your private writing

Your journal entries, goals, and other personal content are yours. If you create an account, your data is stored with Supabase, which encrypts all data while it travels (TLS) and while it is stored (AES-256). For journal entries, event notes and descriptions, flow data, and tag labels, the app also scrambles this text on your device before it is stored, so it is not kept as readable text. Access to stored data is strictly limited. Your personal content is never sent to Meta, RevenueCat's advertising integrations, or advertisers.

The app uses your entries and activity automatically to create your own insights and progress feedback.

How We Use Information

We use the information we collect to:

• Give You Personal Insights: show you insights and progress on your healing journey through your dashboard.
• Sync Your Account: Keep your progress saved and in sync across your devices when you create an account.
• Run the App: Create and manage your account, help you when you contact support, process subscriptions, and keep the app working.
• Improve the App: Find and fix problems, make the app faster, and build new features, using app analytics and crash reports.
• Measure Our Ads: Learn which of our ads lead people to install Reclaim, start a trial, or subscribe. This helps us spend our ad budget wisely and reach people who may benefit from Reclaim.
• Contact You: Send account messages and support replies.
• Follow the Law: Meet our legal duties and protect our users and our business.

We do not send marketing emails unless you choose to receive them.

We do not sell, rent, or share your personal content (such as journal entries, goals, or health information) with anyone for advertising or marketing. To measure our ads, we share limited device identifiers and purchase events with Meta, as described below.

Who We Share Information With

We share information in these situations:

• Service Providers: Companies that help us run the app and support you:
  • Supabase, our secure database provider, which stores account data.
  • RevenueCat, which helps us manage subscriptions and purchases.
  • Google Analytics for Firebase and Firebase, which we use for app analytics and crash reports. RevenueCat also sends purchase events (such as trial starts, purchases, and renewals) to Google Analytics for Firebase.
• Ad Measurement with Meta:
  • Meta's code in our app: Our iOS and Android apps include the Meta SDK (a software development kit, which is code from Meta built into our app). In versions downloaded from the App Store and Google Play, it sends Meta your app install and app open events and an anonymous ID created by Meta. On iPhone, it also sends your IDFA, but only if you allow tracking. If you say no, it still sends install and app open events with Meta's anonymous ID, without your IDFA. On Android, the Meta SDK starts when you first open the app, before onboarding, and sends your advertising ID. This helps us see which ads lead to installs.
  • Meta, through RevenueCat: RevenueCat sends trial starts, purchases, and renewals to Meta using Meta's Conversions API (a way for businesses to send events straight to Meta). With these events, it sends device and advertising identifiers, your IP address (not hashed), and a hashed app user ID. The identifiers can include Meta's anonymous ID, your IDFA on iPhone if you allow tracking, your IDFV on iPhone (an identifier Apple gives each app maker on your device), and your advertising ID on Android. If you say no to tracking on iPhone, RevenueCat still sends trial starts, purchases, and renewals to Meta with Meta's anonymous ID, your IDFV, and your IP address, but not your IDFA. We do not send your email address to Meta. This helps us see which ads lead to subscriptions.
  • Meta offers an optional setting called Limited Data Use, which limits how Meta uses data under certain US state privacy laws. We do not currently use it. Under some state laws, sharing this ad measurement information with Meta may count as "sharing" or a "sale" of personal information.
  • Meta handles the information it receives under its own privacy policy, available at https://www.facebook.com/privacy/policy.
• Legal Requirements: When the law or a court order requires it, or when needed to protect the safety of our users or our rights.
• Business Transfers: If our business is merged, sold, or acquired.

Your Advertising Choices

Apple calls this kind of ad measurement "tracking." Here are your choices:

• iPhone and iPad: After onboarding, Reclaim shows Apple's tracking prompt. It says: "This lets us see which ads help people find Reclaim. Your entries and personal content are never shared with advertisers."
  • If you tap Allow: we collect your IDFA (Apple's advertising identifier) along with the information below.
  • If you tap Ask App Not to Track: we do not collect your IDFA. To count installs and subscriptions from our ads, Reclaim still sends Meta install, app open, trial, purchase, and renewal events, with Meta's anonymous ID, your IDFV, and your IP address. Saying no limits what Meta receives, but it does not stop it completely.
  • Either way: your choice does not change how Reclaim works for you. You can change it any time in Settings > Privacy & Security > Tracking, where you can also turn off "Allow Apps to Request to Track".
• Android: Android does not show a tracking prompt. The Meta SDK starts and your advertising ID is collected when you first open the app, before onboarding. You can reset or delete your advertising ID in your device settings (on most devices, Settings > Privacy > Ads, or Settings > Google > Ads). Once you delete it, apps can no longer use it.
• Meta ad settings: If you have a Facebook or Instagram account, you can review how Meta uses information for ads at https://www.facebook.com/adpreferences.

Website and Cookies

Our website, myreclaimjourney.com, uses Google Analytics (gtag.js), which places cookies in your browser. Cookies are small files that help a website recognize your browser. We use this to learn how visitors use our site and to improve it.

You can control website cookies in these ways:

• Browser settings: Most browsers let you block or delete cookies. Check your browser's settings or help pages.
• Google Analytics opt out: You can install the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout.

Google handles the information it collects under its own privacy policy.

How Long We Keep Information

We keep your information only as long as we need it for the reasons in this policy, or as the law requires.

When you delete your account. We keep your account data in Supabase while your account is active. When you delete your account in the app, we delete your account data from Supabase. Copies in our system logs and backups may remain for up to 7 days.

Data our partners already have. Deleting your account does not delete the device and purchase information already sent to our partners, such as RevenueCat, Meta, and Google. Here is how long they keep it:

• Meta: Up to 2 years for app event data. Ad audiences built from this data are kept until they are deleted. See Meta's terms at https://www.facebook.com/legal/technology_terms.
• RevenueCat: For as long as our account with them exists, plus 6 years. After our agreement with RevenueCat ends, it deletes data within 30 days of our request, subject to its backups. If you ask us to delete your information, we will also ask RevenueCat to delete yours. To ask us to delete your purchase data held by RevenueCat, email support@myreclaimjourney.com.
• Google Analytics: 2 months for app and website event data, and 14 months from your last activity for user data.
• Firebase: 90 days for crash reports.

Your Privacy Rights

You can ask us to:

• See your information: Tell you what personal information we have about you.
• Fix your information: Correct anything that is wrong or incomplete.
• Delete your information: Delete your account and personal information from our systems.
• Limit ad measurement: On iPhone, you can say no to tracking, which stops us from collecting your IDFA; some device and purchase information still goes to Meta, as described above. On Android, you can delete or reset your advertising ID in your device settings. You can also ask us to delete your purchase data held by RevenueCat.

Right now, there is no single setting that turns off all ad measurement with Meta. The choices above limit it. If you have questions, email us at support@myreclaimjourney.com.

To use any of these rights, email us at the address below.

How We Keep Your Data Safe

We use technical and organizational safeguards to protect your information from unauthorized access, changes, sharing, or loss. If you create an account, we store your account data with Supabase. Our safeguards include:

• Encryption of all data in transit (TLS) and at rest (AES-256)
• On device scrambling of journal entries, event notes and descriptions, flow data, and tag labels before they are stored, so they are not kept as readable text
• Access controls and sign in protection
• Automatic backups and recovery

No online service can guarantee perfect security.

Children's Privacy

Reclaim is intended only for people 18 and older. We do not knowingly collect personal information from anyone under 18. If we learn that we have, we will delete it. If you are a parent or guardian and believe your child has given us personal information, please contact us at support@myreclaimjourney.com.

Users Outside the United States

If you use Reclaim from outside the United States, your information may be transferred to, stored, and processed in the United States, where our servers are located. Our service providers and ad partners, such as Meta and Google, may also process information in other countries.

Contact Us

If you have questions about this policy or your privacy, we are here to help. Contact us: